Refund & Return Policy
At HRMS SaaS, we strive to ensure your satisfaction with our services. This Refund & Return Policy outlines our guidelines for refunds and service cancellations.
1. Free Trial Period
We offer a 14-day free trial for all new accounts. During this period, you can cancel your subscription at any time without charge.
2. Paid Subscriptions
For paid subscriptions, we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our service within this period, you may request a full refund.
3. Refund Process
To request a refund:
- Contact our customer support team at support@hrmssaas.com
- Provide your account details and reason for the refund
- Our team will review your request within 3 business days
- If approved, the refund will be processed to the original payment method
4. Exceptions
Refunds may not be available in the following cases:
- After the 30-day money-back guarantee period has expired
- If you have violated our Terms of Service
- For any additional services or customizations beyond the standard subscription
5. Cancellation Policy
You may cancel your subscription at any time. Upon cancellation:
- You will have access to the service until the end of your current billing period
- No further charges will be made to your account
- No partial refunds will be issued for unused time in the billing cycle
6. Data Retention After Cancellation
Upon cancellation, your data will be retained for 30 days, after which it will be permanently deleted. You may request a copy of your data during this period.
7. Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting to our website.
8. Contact Us
If you have any questions about this Refund & Return Policy, please contact us at:
Email: support@hrmssaas.com
Phone: (123) 456-7890
Address: 123 HRMS Street, Suite 456, HR City, 78901